Terms of Service

Introduction & Acceptance

These Terms of Service ("Terms") govern your access to and use of the websites, products, software, mobile applications, features, and services provided by One Life CRM ("One Life CRM," "we," "us," or "our") (collectively, the "Service"). By accessing or using the Service, creating an account, or clicking to accept these Terms when the option is presented, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" will refer to that organization. If you do not agree, do not use the Service.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You may not use the Service if you are barred from doing so under applicable law or under U.S. or other applicable export control or sanctions laws.

Definitions

• Customer means the individual or entity that accepts these Terms and uses the Service.
• Authorized User means any individual Customer permits to access the Service under Customer’s account.
• Customer Content means information, data, text, files, images, recordings, and other content that you or your Authorized Users submit to or process with the Service.
• Order means any online selection, pricing page, or separate ordering document referencing these Terms that sets out your plan, term, and fees.
• Third-Party Services means products, services, or integrations not provided by us (e.g., Google, Mailgun, Stripe, GoHighLevel).

Accounts & Security

• You must provide accurate, current information and keep it updated. You are responsible for all activities under your account.
• Keep your credentials confidential and use strong, unique passwords. Promptly notify us of any suspected unauthorized access or security incident.
• We may require multi-factor authentication or other security controls and may disable access to protect the Service or other users.

License & Use of the Service

Subject to these Terms and your timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your subscription term solely for your internal business purposes. We reserve all rights not expressly granted.

Service Changes and Availability

• We may modify, enhance, or discontinue features with reasonable notice where practical. We will not materially reduce core functionality of a paid plan during a committed term without providing an appropriate workaround or pro-rated refund for the affected portion if you terminate due to such change.
• The Service may be unavailable due to planned maintenance or unplanned outages. We disclaim service level commitments unless expressly stated in an Order.
• Beta or pre-release features are provided for evaluation only, may change or end at any time, and are provided "as is" without warranties or support.

Beta / Experimental Features

Certain features may be offered as beta, preview, or experimental ("Beta Features"). Beta Features are provided for evaluation purposes only, may contain bugs or errors, and may be discontinued at any time without notice. We disclaim all warranties, express or implied, with respect to Beta Features, and our liability for Beta Features is limited to the maximum extent permitted by law.

Prohibited Conduct

• Use the Service in violation of any law, regulation, or court order; send spam or unsolicited messages without appropriate consent; or harvest personal data without a lawful basis.
• Upload or transmit malware, viruses, or other harmful code; probe, scan, or test the vulnerability of any system or network without authorization; or interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or attempt to derive source code of the Service except to the extent such restrictions are prohibited by law.
• Infringe or misappropriate intellectual property or other rights; or post, upload, or transmit content that is unlawful, defamatory, obscene, exploitative, or otherwise objectionable.
• Resell, lease, lend, timeshare, or provide the Service to third parties as a service bureau or in a multi-tenant manner not permitted by your plan.
• Exceed reasonable request volumes, rate limits, or use patterns that materially degrade Service performance for others.

Third-Party Services & Integrations

The Service may interoperate with or allow you to connect to Third-Party Services (including, without limitation, Google, Mailgun, Stripe, GoHighLevel, Meta/Facebook, and others). Your use of any Third-Party Service is governed by that provider’s terms and privacy policies, and we are not responsible for Third-Party Services. Where we use Google APIs, your use is subject to Google’s terms and policies, including the Google API Services User Data Policy (Limited Use). We do not use Google user data for advertising or to train generalized AI models, and we limit access as described in our Privacy Policy.

API & Integration Fair Use

Use of Google APIs and other integrations is subject to reasonable request limits and quotas. You must not attempt to circumvent such limits, nor use integrations in a way that degrades performance for others or violates provider terms. We reserve the right to restrict or suspend access to integrations in cases of abuse, excessive usage, or legal/regulatory requirements.

Google API Compliance

Use of Google APIs through the Service is subject to the Google API Services User Data Policy, including the Limited Use requirements. We only access, use, and share Google data as described in our Privacy Policy and as permitted by your explicit consent.

Email Communications & Anti-Spam (No SMS)

• The Service provides email communications only via Mailgun. We do not provide SMS, MMS, or other telephony services. Do not attempt to use the Service for text messaging.
• You must comply with all applicable anti-spam and email marketing laws (including CAN-SPAM, CASL, and similar laws). You are solely responsible for obtaining valid opt-in consent where required and honoring opt-out/unsubscribe requests.
• You must not send unsolicited or harassing emails, mislead recipients, forge headers, or use deceptive subject lines. You must include a functioning one-click unsubscribe link where required, and you must not remove or interfere with List-Unsubscribe headers added by the Service.
• We may monitor for abuse and may suspend sending or disable your account for excessive bounces, spam complaints, or other abuse indicators.

Data & Privacy

Our Privacy Policy explains how we collect, use, disclose, and safeguard information. The Privacy Policy is incorporated into these Terms. To the extent we process personal information as a processor/service provider on your behalf, we will process such data under your instructions and our agreement(s) with you. You are responsible for providing any required notices and obtaining any necessary consents from individuals whose personal information you submit to the Service.

Leads Marketplace & Replacement Policy

• All lead purchases are final. Leads and account balance credits are non-refundable and not redeemable for cash or equivalent, except where required by law.
• Lead replacements, if offered, are available only per our Lead Replacement Policy and within the specified window (e.g., within 48 hours of delivery) and criteria. The policy and criteria may be updated in the Service. You agree to review and comply with the current policy before purchasing.
• You irrevocably waive any right to chargeback or dispute valid lead purchases and related balance top-ups. If you initiate a chargeback, we may suspend your account and pursue collection, including reasonable costs and fees.
• We do not guarantee conversions, sales, or specific outcomes from leads. Except as expressly set out in the Lead Replacement Policy, leads are provided "as is" and we disclaim all other warranties to the fullest extent permitted by law.

Customer Content & Intellectual Property

• You retain all rights to Customer Content. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Content only as necessary to provide and improve the Service and as otherwise permitted by these Terms.
• We retain all rights, title, and interest in and to the Service, including software, technology, designs, interfaces, and all related intellectual property. No rights are granted by implication.
• Feedback you provide may be used by us without restriction or obligation, and you grant us a perpetual, irrevocable, royalty-free license to use it.

Customer Warranties (Data & Consents)

You represent and warrant that you have obtained all necessary rights, licenses, and consents to submit Customer Content to the Service and to authorize the processing of such Customer Content as described in these Terms. You further represent and warrant that your use of the Service, including any email or marketing activity, will comply with all applicable laws, including data protection and anti-spam regulations.

Copyright & DMCA

If you believe content on the Service infringes your copyright, please send a detailed notice to legal@onelifecrm.com identifying the allegedly infringing material and your rights. We may remove or disable access to alleged infringing content and may terminate repeat infringers as appropriate.

Subscriptions, Billing, and Taxes

• Fees and Plans. Fees are as described at checkout or in your Order and are based on the plan, features, usage, and term you select.
• Billing & Payment. You authorize us and our payment processor (e.g., Stripe) to charge all fees and applicable taxes to your payment method. All amounts are due in the currency stated at checkout unless otherwise specified.
• Auto-Renewal. Subscriptions renew automatically for successive terms unless canceled before the end of the current term. You can manage or cancel renewal within the Service where available or by contacting support.
• Trials & Promotions. If you sign up for a trial, you may be charged at the end of the trial unless you cancel beforehand. Trial terms may change or end at any time.
• Refunds. Except where required by law or where we state otherwise in writing, fees are non-refundable. If you cancel, you will retain access through the end of the current paid term.
• Chargebacks. If you initiate a chargeback we may suspend or terminate access and pursue collection, including reasonable costs and fees.
• Taxes. Fees are exclusive of taxes, duties, and similar governmental assessments. You are responsible for all such amounts except for taxes based on our net income.

Account Balance & Prepaid Credits

• You may add funds to an account balance to purchase leads and related services. Balance funds are prepaid credits, not a deposit or bank account, and do not accrue interest.
• Balance funds are non-refundable and non-redeemable for cash or transfer, except where required by law. Balance credits may be subject to inactivity or closure rules as published in the Service.
• If a payment is reversed or charged back, we may deduct the amount from your balance, suspend access, and take steps to recover amounts owed.

Impersonation Authorization & Audit

Where the Service enables authorized agency owners/admins to impersonate users for support or administrative purposes, you represent and warrant that you have all necessary rights and consents to do so. You will use impersonation solely for legitimate business purposes and in compliance with law and applicable policies. We may log impersonation events (including IP address, user agent, and timestamps) and display an in-product banner during impersonation. Misuse may result in suspension or termination.

Platform-Specific Obligations

• Google: Use is subject to Google’s terms, including the Google API Services User Data Policy (Limited Use). We do not use Google user data for advertising or to train generalized AI models.
• Mailgun: You must comply with Mailgun’s acceptable use and anti-spam rules. We may include List-Unsubscribe headers and require visible unsubscribe links.
• Stripe: Payments are processed by Stripe; your use is subject to Stripe’s terms. You authorize us and Stripe to process transactions and store tokens as needed.
• GoHighLevel: If you connect GoHighLevel, you are responsible for lawful syncing and use of contact data and for compliance with GoHighLevel’s terms.
• Meta/Facebook: If you provide an Ad Account ID or connect Facebook services, you must comply with Meta’s terms and advertising policies. We are not responsible for your ad account standing or compliance.

Open-Source & Third-Party Software Notice

The Service may include open-source or third-party components that are subject to their own licenses. Nothing in these Terms limits your rights under such licenses or grants you rights that supersede them.

Termination & Suspension

• We may suspend or terminate access immediately if you materially breach these Terms, if required by law or a third-party provider, to address a security or fraud risk, or for non-payment.
• You may terminate at any time by canceling your subscription or closing your account. Termination will not relieve you of accrued payment obligations.
• Upon termination, your license to use the Service ends. We may retain and/or delete Customer Content in accordance with our data retention practices and applicable law. We recommend exporting your data before termination where possible.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT CUSTOMER CONTENT WILL BE PRESERVED WITHOUT LOSS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnification

You will defend, indemnify, and hold harmless One Life CRM and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your violation of any third-party rights; or (d) your use of Third-Party Services. We may assume exclusive control of the defense and settlement of any matter otherwise subject to indemnification, and you will cooperate with our defense.

Governing Law; Dispute Resolution

These Terms and any dispute arising out of or related hereto are governed by the laws of the State of Florida, U.S.A., without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Binding Arbitration; Class Action Waiver (U.S. Users)

EXCEPT FOR (I) INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT AND (II) CLAIMS FOR INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR INTELLECTUAL PROPERTY INFRINGEMENT OR MISAPPROPRIATION, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING. Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, and will take place in or near Volusia County, Florida, in English. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending an email to legal@onelifecrm.com with subject line "Arbitration Opt-Out" and your name, account email, and a statement that you are opting out. If you opt out, only the Governing Law and forum selection terms apply.

Export Controls & Sanctions

You represent that you are not located in a sanctioned country or identified on any U.S. government restricted party list. You will not export, re-export, or transfer the Service except as authorized by U.S. law and the laws of the jurisdiction(s) in which the Service was obtained.

Electronic Communications; Notices

By using the Service, you consent to receiving electronic communications from us (e.g., emails, in-app messages). Notices will be effective when sent to the email address associated with your account or when posted in the Service. Legal notices to us must be sent to legal@onelifecrm.com.

Assignment; Subcontracting

You may not assign or transfer these Terms without our prior written consent; any attempt to do so is void. We may assign these Terms and may use subcontractors, provided that we remain responsible for our obligations.

Force Majeure

We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or telecom failures, power outages, or acts of government.

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product notification). The "Last updated" date above reflects the latest revision. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

Severability; Waiver; Entire Agreement

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver. These Terms, together with any Order and our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede prior or contemporaneous agreements on the subject matter. In the event of a conflict, an Order (if any) controls over these Terms.

Survival

The following sections will survive termination of these Terms: Customer Content & Intellectual Property, Subscriptions, Billing, and Taxes (with respect to amounts due), Indemnification, Limitation of Liability, Disclaimers, Governing Law & Dispute Resolution, and any other provisions which by their nature should reasonably survive.

Contact Information

Questions about these Terms may be directed to legal@onelifecrm.com or by mail to: 100 Navigator Drive, APT #5308, Daytona Beach, Florida, 32117, United States.